Testimonials

What Our Customers Have to Say


We had our HVAC quit at 7:30 at night. did the usual check of the circuit breakers, etc., to no avail. We called Odyssey, spoke to a very pleasant after hours call-center person who put us in touch with a service tech within 10 minutes and that person arrived at our house within 30 minutes. Jordan was very professional, friendly, and patient with our questions. He diagnosed the problem after conducting a battery of tests to isolate the faulty electrical part. He fixed the problem, we got our AC back on and we are very happy with the service provided by Jordan with Odyssey Mechanical LLC. Highly recommend them for your HVAC service needs.

- Michael S.

Chris and Lou were incredible throughout the process. Our office had a broken water heater in a hard to reach location, and after receiving higher quotes from other companies, we called Odyssey. They explained the situation to us clearly and recommended a tankless heater for our needs, which ended up being cheaper. They came out VERY fast each time and were always super friendly and informative. We had an issue after installation (around 5:00pm) and they were at our office by 8am the next day. They fixed the problem, explained what happened, and told us how to fix it if it happened again. Highly recommend this company.

- Melissa G.

Highly recommend Odyssey for heat and air issues! I had a situation that needed to be fixed under time constraints and they were able to send over a technician and get the problem fixed quickly. Great customer service from the person answering the phone to the technician, Jordan, who explained everything about the problem and the solution to me in a way I could understand and answered all of my questions thoroughly. We will definitely use their services again in the future!

- Leta W.

Chris Pittman provided superb service for our tankless water heater. He took time to explain and answer questions.We highly recommend this outstanding, talented young man and his company. This is the way business should be handled.

- David R.

Fan on unit quit working on a Saturday. Called Odyssey and one of their service guys, Matt, came out within the hour to inspect and address the issue. He is very knowledgeable and super helpful. Highly recommend!

- Kalib N.

Steve was great! Punctual and professional. He was thorough and made sure to recommend any needed services - he was also able to address the issues the same morning.

- Nils D.

I called Odyssey Mechanical on March 13, 2024 because my Rinnai tankless hot water heater circulator pump was not circulating hot water through the house. Chris came and called tech support. They found that a check valve was not operating correctly. Chris also found there various other things not set properly. When the part arrived on 3-18-24 Chris called me to set up a time and date to install it. He always kept me informed until the part arrived. He came today 3-19-24 installed the part, descaled the unit and made sure everything was working correctly before he left. This is the second time I have used Odyssey and I highly recommend them.

- Vincent A.

Matt was very knowledgeable, very thorough and very helpful and patient explaining the operation of the air purifier and answering our questions. He took the time to make sure of our satisfaction. He called before arriving and was perfectly on time. Being in our house for nearly a year, we are totally pleased with Odyssey Mechanical.

- Ronnie Z.

Get Your HVAC Project Started with Odyssey Mechanical

Embark on your next HVAC project with the reliable and experienced team at Odyssey Mechanical. Reach out to us at our office located at 6730 Amsterdam Way, Wilmington, NC 28405, or give us a call at (910) 392-6400.

You can also send us a fax at (910) 392-6401. Our dedicated team is ready to meet all your commercial HVAC needs and ensure your project is completed to your satisfaction.




 

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