Customer Care Program

Simplify Your Home Maintenance With Our Customer Care Program

Keeping Tabs On All Your Home’s Systems Can Be Easy

When you come home to your Carolina coastal haven, you want to know your systems are humming along. Your air conditioner has the humidity levels under control, your electricity are there to light up the dark, and the plumbing is perfectly performing for a great shower.

In order for this complex network of interdependent systems to provide comfort, safety, and convenience for you and your family, they need to be maintained. But remembering when to call the nearby HVAC tech and when to schedule a plumbing professional to come by is a hassle! No more. When you sign up for Odyssey Mechanical’s Customer Care Program, you’re scheduling all your maintenance appointments at once. We have world-class electricians, plumbers, gas technicians, and HVAC pros ready to make sure your home is at its best, no matter the season.

Our Customer Care Program offers comprehensive maintenance for all your home’s critical systems: HVAC, electrical, plumbing, and gas. This holistic approach addresses the interconnected nature of modern homes, where the performance of one system often impacts others.

Reach out today to learn more about our Customer Care Program!

Regular Home System Maintenance Saves You Money And Time

Many homeowners underestimate the importance of preventative maintenance until something goes wrong. By then, what could have been a simple adjustment becomes an expensive emergency repair. And we all know that often happens at the most inconvenient time.

Regular maintenance by our certified professionals helps you avoid these situations by identifying and addressing small issues before they develop into significant problems. Beyond just preventing breakdowns, proper maintenance delivers substantial benefits across all your home systems.

Treat Your HVAC System Right

Your heating and cooling system works harder than almost any other equipment in your home. Regular maintenance keeps it running efficiently through Southeastern Carolina’s hot, humid summers and cool winter nights. Our technicians clean critical components, check refrigerant levels, inspect electrical connections, and verify proper operation. This does two crucial things: reduces energy consumption, and extends the life of your expensive (and important) HVAC system.

Well-maintained HVAC systems can lower your energy bills by up to 30% while delivering more consistent comfort throughout your home. Plus, having an HVAC technician come by on a regular basis means healthier indoor air, simply because your filters and components remain cleaner and more functional.

Keep the Lights On All Year Round

The electrical system in your home powers virtually everything you depend on daily. Our maintenance program includes thorough inspection of your electrical panel, connections, and safety systems to identify potential hazards before they create fire risks or power failures. We’ll also change out lightbulbs or smoke detector batteries and clean your ceiling and bathroom fans — we know those are tasks many of our neighbors would rather have someone else handle!

We check for loose connections, signs of overheating, outdated components, and proper grounding, all issues that are easy to miss until it’s too late. Regular maintenance protects your family’s safety, plain and simple.

Plumbing Failure? Never Heard Of It!

From small leaks that waste water and cause hidden damage to potential flooding emergencies, plumbing issues can create extensive problems when left unaddressed. Our maintenance program includes inspection of visible pipes, fixtures, water heaters, and drainage systems to identify concerns early.

Regular maintenance helps prevent water damage, reduces water waste, extends fixture life, and ensures proper water pressure and quality throughout your home. We also check for signs of hidden leaks that could lead to mold growth or structural damage, both of which are dire but avoidable issues.

Local Technicians That Care For Our Community

Simply put, we love caring for our neighbors and their homes. We’re dedicated to serving the Wilmington area, and we’re proud of the local knowledge we can offer our customers. Our technicians know all about salt air corrosion, humidity issues, potential storm damage, and seasonal weather patterns. After all, we live here, too! We have a deep understanding of how having the Atlantic ocean in your backyard can affect home systems differently than in other regions.

Plus, with Odyssey performing your routine home maintenance, you get a consistent team who gets to know your home and its specific requirements, not rotating technicians from a distant corporate office. This familiarity allows us to spot changes or developing issues that might otherwise go unnoticed.